FAQ

No, we do not. We provide you with the proper receipt that you can then submit to your insurance company to get reimbursed.

In some instances, with WCB, SGI and NIHB, we do bill directly. Please call us at 306-522-3833 or email us at orders@jollysmedical.ca for more details.

Yes, we do! We can ship to anywhere in Canada.

For orders within Regina, we deliver through a local courier and offer:

• Free shipping for purchases over $50.
• $7.00 + gst for purchases under $50.
• No charge for PARA/SUPP Health clients.
• Please note that our local courier does not deliver on Sundays and stat holidays as we are closed.

For orders outside of Regina we ship through Canada Post and charge you what Canada Post charges. This is usually $15-$20, depending on the size of the package.

For items that we have in stock, we will ship it out the day of the order or the next day business day at the latest.

For items that are back ordered, or special orders, it’s a bit uncertain. Some items we can order to our store and they are here within a few days, other items take weeks. We do our best to keep you informed of the timeline.

At this time, we are only able to ship to Canadian addresses.

• Orders within Regina arrive the same day they ship.
• Orders within Saskatchewan arrive in 2-5 business days.
• Orders within Canada arrive in 7-10 business days.

If you have further questions, you are always welcome to call us at 306-522-3833 or email us at orders@jollysmedical.ca.

For stockings of 15-20 mmHg, you do not need a prescription and we have plenty of options in store. All we need is a shoe size.

For anything more than a 15-20 mmHg compression, we are legally required to get a doctor’s prescription. These stockings are considered a special order item and we do not have these in stock. For these compression stockings, you need to be fitted. We always have certified fitters in store to measure you for your stockings. We recommend that you come first thing in the morning to be fitted as that is when your feet are at their smallest in the day.

No, you can come in anytime! For compression stockings, we do recommend that you come first thing in the morning, when your feet are at their smallest in the day.

Did you know that many healthcare plans cover the cost of compression stockings? Get a prescription from your doctor and come get fitted for your new stockings!

Yes, you do. Please call us at 306-522-3833 or email us at orders@jollysmedical.ca to book your appointment. Appointments take 30 minutes or less.

Our custom knee braces and range from $250-$1500. They must be paid for at the time of ordering as these are a special order item. Ask your insurance company if you are covered!

Is your toilet bowl round or elongated? How tall of a raised seat do you need? We have seats that are between 2” and 5” tall. Come into the store with these questions answered and we’ll fit you up in no time!

Cane: when your arm is extended to your side, the top of the handle of the cane should be in line with your wrist.

Walker: with your hands on the handles of the walker, your elbows should be bent at approximately a 20 degree angle.

Yes, we have many suppliers and we can get just about any medical item you’re looking for. Call us at 306-522-3833 or email us at orders@jollysmedical.ca and we’ll get back to you in a few days with a quote.

Please note that all special order items must be paid for in advance.

At the sole discretion of a Jolly’s staff member we will allow returns on some items under the following conditions:

• The item(s) must be returned within 14 calendar days of the original purchase and must be accompanied with the original receipt.
• The item(s) must be in the original packaging.
• Items that are brought back to the store with an unusual odor are not returnable. (example: cigarette smoke, animal smells).
• Special order items are not returnable.

For the health and well-being of all our customers, any item or device purchased that comes in contact with the skin CANNOT BE RETURNED.
Some of these items include, but are not limited to:

• Aids to Daily Living items such as: raised toilet seats, commodes, shower/bath seats, pillows, hernia belts.
• Bracing and Compression Stockings.
• Ostomy Supplies.
• Wound Care (ex: bandages or items that have been cut to a length).
• Incontinence Supplies (ex: catheters and briefs).